Give every customer an expert catalog operations team — without hiring, training, or building a services organization from scratch.
Platform companies consistently face the same execution gap — powerful software, but customers who can't operationalize it without help.
Your platform is powerful. But customers still struggle to configure workflows, map attributes, and meet retailer-specific requirements on their own.
Building an internal services organization is expensive, slow, and distracts from your core product. But leaving customers unsupported costs you retention.
80+ retailers. Each with different schemas, image specs, compliance rules, and portal processes. Your customers can't keep up — and neither can a generic SI.
When customers can't get products live, they blame the platform. Churn follows. You need an execution partner who makes your platform look great.
Mirchi handles the operational heavy lifting your customers can't do alone — workflow configuration, attribute mapping, retailer portal submission, and error resolution. Your team stays focused on product.
Mirchi specialists embed directly into your customer engagements. They know your platform, your customers' workflows, and the retailer requirements — so implementation feels seamless, not bolted on.
Retailer requirements change. Products update. Catalogs drift. Mirchi provides the ongoing execution layer that keeps your customers' data accurate, compliant, and live — indefinitely.
Mirchi integrates with your platform and your customers in four steps — from first connection to ongoing operations.
Mirchi integrates with your platform's APIs, data exports, and workflows — no disruption to your existing architecture.
We run implementation for your customers — mapping, configuration, and retailer-specific setup handled end to end.
Products submitted to retailer portals. Error flags managed. Resubmissions handled. SKUs go live.
Ongoing catalog ops, compliance monitoring, and updates — so your customers stay live without your team involved.
Customers struggled to map their data to retailer schemas, causing slow implementations and early churn.
Mirchi embedded as the implementation partner — reducing time-to-value from 6 months to 6 weeks.
A growing customer base needed retailer-specific content formatting that the platform couldn't automate fully.
Mirchi managed ongoing content ops for 40+ customers, reducing support tickets by 60%.
Agency needed catalog operations support for clients launching on Walmart and Target without adding headcount.
Mirchi deployed under the agency's brand — handling item setup, compliance, and portal management invisibly.
Mirchi becomes the execution layer your customers need — and the services capability that makes your platform stickier, more successful, and harder to leave.
Let's talk about how Mirchi can extend your platform, support your customers, and create new value for your business.